About

FAQ

• Where is the store based?

  Toronto, Canada

• Do you accept orders placed outside of the US?

  I sure do! Order away!

• Where is the money going with your TWRP items? How much are you making on those?

  All money made on TWRP branded items is going towards the manufacturing, backing cards/packaging, and envelopes.

  Any extra money made (after manufacturing and shipping costs) will go towards BindersOUT, a non-profit binder exchange program created to give trans and nonbinary folks access to affordable (and safe!) chestbinding here in Toronto.

• How long will it take to receive my order?

  Once shipped, most orders in Canada should take anywhere from 1-2 weeks to arrive depending on the efficiency of your local postal service. US and International shipping delivery times may vary between 2 and 12 weeks. There may be delays with shipping due to weather and other unforeseen circumstances, please be patient! <3

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.